Debt collection

Collecting your accounts

Our focus is to establish contact with the debtor(s) and obtain an understanding as to why the account remains unpaid.  This is achieved through a number of options such as calling the debtor, sending a demand letter (a letter we send to debtors demanding payment be made within a specified timeframe), sending emails, issuing SMS messages and requesting return contact.

Once a response is received, we either demand immediate payment, negotiate a payment plan or, when a dispute is raised, we seek a written explanation and forward it to you for comment.  If only part of the debt is disputed, we continue to negotiate payment of the undisputed amount.


Referring your accounts

We can act on debts greater than $500 (AUD) and less than two years old.

Kemps Petersons Receivables “Connect” is our online service where you can lodge your accounts with us. We can also facilitate automated bulk uploads of debts and set debts up in-house.


Our debt collection services cost

We handle one-off debts, and our collection fees are structured based on the size of the debt and the volume of work you give us. Call us now for a quote or complete the enquiry form providing us with details of your debt.


Option 1: Sliding scale package – commission scale (based on the total debt)

Debt amount Commission
$500 – $20,000 20% of the debt value
$20,001 – $50,000 15% of the debt value
$50,001 – $100,000 12% of the debt value
$100,001 or greater 10% of the debt value

* Debts aged over 365 days incur an additional 10% of the debt value

Option 2: DIY online demand letter packages

Package price Package includes
$500 annually 10 DIY demand letters
$750 annually 20 DIY demand letters
$1000 annually 30 DIY demand letters

All pricing schedules are indicative only and subject to a qualification process. 


Call us now and speak to our qualified and friendly team or complete the enquiry form providing us with details of your debt and we will provide you with pricing specific to your collections needs.